Satisfaction Guarantee

Satisfaction Guarantee

Satisfaction Guarantee

Getting out into the wild, meeting new friends, learning all about Peru’s history, enjoying unique experiences on a real adventure, and plenty more means that your happiness and satisfaction are guaranteed. We’re sure you’ll be heading home with a big smile on your face.

We carefully select the best guides, cooks, and horsemen from the area to ensure you the best vacation possible. We’re so confident that you’ll have the time of your life that we’d be happy to put money on it!

We aim to please you and fulfill all your travel dreams. If there’s something you aren’t happy with in your itinerary or if there’s something you’d like to let us know about regarding your trip, simply get in touch and we’ll fix it for you. It doesn’t matter what it is. There’s always a solution.

We get in touch with the trek coordinators and our team who accompanied you on the route to validate anything that happened and work out what went wrong. This way, we can avoid similar issues in the future.

If we discover that something wasn’t right or you didn’t get what you were promised, we’ll do our best to work out a refund relative to the scale of the issue. We do urge you, however, to let the host know while you’re on the trip to give them a chance to resolve any problem.

Our team at Ausangate Trekking prides itself on making each and every one of our trekkers happy. We guarantee your satisfaction and happiness to make you feel safe and comfortable traveling with us. You can check out our customer reviews to see for yourself what others have thought of their time with us.

Please don’t hesitate to get in touch if you need to at booking@auzangatetrekking.com.